Frequently Asked Questions
Everything you need to know about our writing instruments and services.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for fountain pens?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that fountain pens that have been inked are generally not eligible for return unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Most of our high-end writing instruments come with a manufacturer's warranty. The duration and coverage depend on the specific brand. Please check the product documentation included in your package.
Can I change or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our support team immediately. Once an order has reached the fulfillment stage, we are unable to make changes.